Benefit Hospital West
2620 Edgewood Road SW
Cedar Rapids, Iowa 52407
319.221.1667 main
800.589.1171 toll-free
319.221.1450 fax
Trust your health to the skilled professionals who deliver top quality care at Benefit Hospital West. Our doors are always open. Take advantage of our full range of medical services—especially our advanced resources for emergency and trauma care, heart surgery, orthopedic care, and sports medicine—delivered by expert physicians and clinical staff in an attractive, welcoming environment.
Benefit Hospital West Features
- Emergency care, trauma care, and intensive care—all available 24/7—including an Accredited Chest Pain Center—recognized by The Joint Commission, a national healthcare accrediting agency—that works with local EMS to deliver fast response to potential heart attack and provides accurate, evidence-based care for the best outcomes
- Surgical services for inpatients and outpatients, including heart surgery outcomes among the best in the nation, with cardiovascular experts who collaborate as a team to ensure you receive the right treatment for your condition
- Complete care for your bones and joints—incorporating a full range of total joint replacement procedures—from the orthopedic specialists at our Cedar Rapids Orthopedic Clinic
- Our all-inclusive approach to keeping you in the game with sports medicine services that combine advanced diagnostics, expert advice, extensive assessment, health and fitness training, treatment, rehab, and prevention techniques
Your comfort is our focus. When you choose Benefit West, you gain access to our patient advocates, who can help you with medical paperwork, advance directives, living wills, patient rights and responsibilities, and other healthcare questions that make your experience as stress-free as possible.
To support your good health, all our facilities are smoke-free zones.
Visiting Hours and Guidelines
General Visiting Hours
11 a.m. to 8 p.m. daily
Open Visiting Hours
- Pediatrics – Parents or guardian
- Intensive Care – Family members or designated representative
- Extended Care Facility (ECF)
- Benefit Nursing Center
Maternity Visiting Hours
Open hours – Spouse or other designated special guest
10 a.m. to 8 p.m. daily – Grandparents, siblings of newborns, other visitors age 12 or older
Guidelines
For your health and safety as a visitor, and for the well-being of our patients and staff, we ask you to follow our guidelines when you or your family members come to the hospital.
- Children under age 12 must be accompanied and supervised by an adult. Depending on a patient’s situation, our medical staff may determine whether children may visit.
- You must be in good health and free of contagious illness.
- Each patient may have up to four visitors at one time.
- Before entering a patient’s room, be sure to use the hand sanitizer provided near the door.
Preparing for Your Appointment or Stay
Before you arrive at the hospital, check with your insurance carrier to find out if you have coverage for services or procedures at Benefit Hospital East.
What to Bring
- Photo identification, such as a driver’s license or state-issued photo identification document
- All active insurance cards with the insurer’s name and address and the patient’s policy number
- Health Plan Referral Authorization form, if required by your health insurance carrier
- Referring physician name, address, and phone number, if you were referred to Benefit East
- All current medications or a list of current medications, including amounts of each you take and how often you take it
- Your questions for our care team members
- Payment for deductibles or co-insurance amounts identified by your insurance plan, or payment for services not covered by insurance
Amenities for Patients & Visitors
Rest assured—when you visit any of our locations, you’ll find the special services that help you and your family feel as comfortable and stress-free as possible. You’ll enjoy:
- Wireless Internet access
- Patient advocates who help you find the resources you need and assist you through the process
- Language translation services and assistive equipment to help you communicate clearly
- ATMs at or near most locations
- Dining and beverage services at the Benefit Health Café or coffee shop or our cafeteria and vending options
- Nondenominational Benefit Health Chapel, chaplain, and pastoral care services
- Designated waiting areas for families of critical care and surgical patients
Gift Shop
Monday – Friday
9 a.m. to 8 p.m.
Saturday
11 a.m. to 5 p.m.
Sunday
12 noon to 4 p.m.
Located across from the cafeteria on the first floor and operated by the Benefit Health System Auxiliary, the Benefit Health Gift Shop offers cards, flowers, magazines, toiletries, balloons, gifts, snacks, beverages, and more. When you make a purchase, you help support our educational offerings, facility improvements, medical equipment investments, and a variety of programs that support positive patient experiences.
Order Gifts by Phone
800.589.1171 phone
319.221.1450 fax
Monday through Friday – 10 a.m. to 7 p.m.
Saturday, Sunday – 1 p.m. to 4 p.m.
